Order Processor

We are looking for a full-time order processor and support agent to join our Technical Operations Team.
The Technical Support Engineer will be responsible for ensuring the accurate and timely processing of customer orders, coordinating with various internal departments, maintaining customer service processes, and assisting in managing Jira escalation with the R&D department. 


Major Responsibilities

• Fixing processing-related problems of Global-e’s orders promptly.


• Verify order accuracy, including quantities, pricing, and shipping details.


• Coordinate with other Global-e departments to resolve any order-related problems.


• Execute routine daily & weekly tech support tasks and verify the outcome.


• Responsibilities include fixing orders, investigating logs, and working with SQL.


• Replying to merchant requests in Zendesk tickets and developers in Jira.


• Following up on open escalations between tech support and other departments in the company.

Desired Background

• Fluent English (written and verbal) - Mandatory.


• Experience as a Tech Support or Customer Service. Experience with e-commerce - advantage.


• Proficiency in using order management software (Shopify, Magento, BigCommerce) – advantage.


• Excellent organizational skills and attention to detail with the ability to resolve problems.


• Ability to multi-task & work under pressure.


• Experience working with ticketing systems like Zendesk, Jira, Salesforce, ServiceNow, etc.


• Experience working with SQL – Advantage.