Order Processor

Technology:
SQL
Stack:
Full-stack
Type of Employment:
Full-time
Location:
Lviv


Description:
We are looking for a full-time Order Processor to join our Technical Operations Team.
The Order Processor will be responsible for ensuring the accurate and timely processing of customer orders, coordinating with various internal departments, and maintaining exceptional customer service processes.


Major Responsibilities


  • Fixing processing-related problems of Global-e’s orders promptly while making sure guidelines are followed.

  • Verify order accuracy, including quantities, pricing, and shipping details.

  • Coordinate with other Global-e departments to resolve any order-related problems.

  • Execute routine daily & weekly tasks and verify the outcome.

  • Responsibilities include fixing orders, investigating logs, and working with SQL.

  • Replying to merchant requests in Zendesk tickets and developers in Jira.



Requirements


  • Fluent English (written and verbal) - Mandatory.

  • Proven experience as an Order Processor or in a similar role within an e-commerce.

  • Proficiency in using order management software (Shopify, Magento, BigCommerce).

  • Excellent organizational skills and attention to detail with the ability to resolve problems.

  • Ability to multi-task & work under pressure.

  • Experience working with SQL, Zendesk, Jira – Advantage.


Working conditions

  • An 8-hour working day without a fixed timetable

  • Paid vacation (20 working days) and sick leave (2 weeks) +5 days of undocumented sick leave

  • Medical insurance

  • English courses and international communication with specialists from the connected area

  • Competitive salary



The hiring process:
0. Interview with a recruiter - 30 minutes
1. CV review by the hiring manager
2. Technical interview+ technical test  - 30 minutes+  - 1 hour
3. Manager interview  - 1 hour
4. Final interview  - 1 hour
Offer 🥳




certificate

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