NOC Engineer

About the Role

We are looking for a proactive and detail-oriented NOC Engineer to join our operations team. In this role, you will be responsible for 24/7 system monitoring, early incident detection, and timely communication with the DevOps team to ensure system stability and high availability.

Responsibilities

• Monitor production systems, infrastructure, and applications on a 24/7 basis using monitoring and alerting tools.




• Detect, analyze, and respond to system alerts and incidents according to established procedures.




• Escalate incidents to the DevOps team, providing clear and accurate technical details.




• Perform initial troubleshooting and basic incident analysis.




• Maintain incident logs, alerts, and operational documentation.




• Follow incident management and escalation processes.




• Participate in shift handovers to ensure continuity of monitoring and support.
  
  

Requirements

• 0,5-1+ year of experience in a NOC, technical support, or operations role.




• Familiarity with monitoring and alerting tools (e.g., Zabbix, Prometheus, Grafana, Datadog, Nagios, or similar).




• Basic knowledge of networking concepts (TCP/IP, DNS, HTTP/HTTPS).




• Understanding of incident management and escalation workflows.




• Good communication skills in English (written and verbal).




• Ability to work in 12-hour or 8-hour shifts, including nights and weekends.