Support Specialist

Investing.com, the leading global financial news & data platform, is on the lookout for a Support Agent to join our dynamic team and deliver exceptional service to both free and premium users.

What you’ll be doing:

• Provide top-tier user support for both free and premium subscribers across web and mobile platforms.


• Offer personalized assistance to premium users, acting as a trusted advisor and ensuring they maximize the value of our tools and resources.


• Develop in-depth expertise in our premium product offerings to efficiently resolve complex user queries.


• Conduct regular checks of the platform, focusing on premium features, to ensure smooth and seamless operations.


• Collaborate closely with internal teams (Product, R&D, QA) to troubleshoot and resolve technical issues, minimizing user impact.


• Use your understanding of global financial markets to provide insightful support tailored to user needs.

What you’ll bring:

• At least 2+ years of experience in customer support, preferably within the financial sector.


• Strong technical proficiency with web and mobile platforms and the ability to quickly learn new tools.


• A proven track record of delivering exceptional support, emphasizing VIP or premium-tier service.


• Fluency in English (written and verbal) with excellent communication skills.


• Ability to manage multiple tickets or projects simultaneously, with effective prioritization and minimal supervision.


• Familiarity with website management and customer service best practices.


• High motivation, a proactive problem-solving mindset, and an eye for detail.


• Desire to learn and implement new tools like AI driven solution into your work


• Preferred experience in financial website management or closely related fields.


• Solid knowledge of financial markets, instruments, and trends, coupled with a willingness to stay updated.

Who we are:
Investing.com was founded in 2007 and now has over 250 employees worldwide. 
With 60 million monthly unique visitors, 4 billion page views, over 500 million sessions, and coverage of over 300,000 financial instruments, Investing.com is one of the top two global financial websites.
We provide unlimited access to cutting-edge financial market tools—real-time quotes and charts, customized portfolios, personal live alerts, calendars, calculators, and financial insights—completely free of charge.
In addition to global stock markets, we cover world indices, ETFs, commodities, bonds & interest rates, cryptocurrencies, futures, and options. Investing.com strives to be a one-stop shop for traders and investors, with apps available on multiple platforms.