Tech Support Engineer
Type of Employment:
Full-time
Location:
Lviv
We're looking for a Technical Support Engineer to join our global team of professionals to make sure all our systems are running smoothly, and our clients are receiving exceptional service from Global-e.
As a Technical Support engineer, you will be the first point of contact for our clients, providing essential support and ensuring a seamless experience.
You will troubleshoot and resolve technical issues, manage customer inquiries, and work closely with other teams to maintain high service standards.
Your role is critical in maintaining client satisfaction and ensuring the smooth operation of our services.
Key Responsibilities:
• Respond to client inquiries in a timely and professional manner.
• Troubleshoot and resolve technical issues related to our products and services.
• Document and track customer issues and resolutions in our ticketing system.
• Collaborate with Tier 2 support and other teams to escalate and resolve complex issues.
• Provide basic training and guidance to clients on using our platform.
• Assist in maintaining and updating knowledge base articles and support documentation.
Requirements:
• 3 years of experience in a technical support role.
• Experience working with a ticketing system like ServiceNow/ Salesforce/Zendesk-Must
• Experience working with databases (e.g., SQL, MySQL, PostgreSQL)- Must
• Strong problem-solving skills and the ability to troubleshoot technical issues.
• Excellent communication skills, both written and verbal.
• Excellent written communication skills in English
• A basic understanding of networking concepts and web technologies is a plus.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Knowledge and experience working with APIs and tools like Postman/Swagger.
As a Technical Support engineer, you will be the first point of contact for our clients, providing essential support and ensuring a seamless experience.
You will troubleshoot and resolve technical issues, manage customer inquiries, and work closely with other teams to maintain high service standards.
Your role is critical in maintaining client satisfaction and ensuring the smooth operation of our services.
Key Responsibilities:
• Respond to client inquiries in a timely and professional manner.
• Troubleshoot and resolve technical issues related to our products and services.
• Document and track customer issues and resolutions in our ticketing system.
• Collaborate with Tier 2 support and other teams to escalate and resolve complex issues.
• Provide basic training and guidance to clients on using our platform.
• Assist in maintaining and updating knowledge base articles and support documentation.
Requirements:
• 3 years of experience in a technical support role.
• Experience working with a ticketing system like ServiceNow/ Salesforce/Zendesk-Must
• Experience working with databases (e.g., SQL, MySQL, PostgreSQL)- Must
• Strong problem-solving skills and the ability to troubleshoot technical issues.
• Excellent communication skills, both written and verbal.
• Excellent written communication skills in English
• A basic understanding of networking concepts and web technologies is a plus.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Knowledge and experience working with APIs and tools like Postman/Swagger.
